Last Updated: 2026
lol49 Privacy Policy
Your personal information is of the highest importance to us. This policy explains in detail how lol49 collects, processes, and protects your information.
Introduction
lol49 ("we", "us", or "the platform") provides a safe and reliable online gaming service for users in Bangladesh. When you use our website, create an account, or access any of our services, certain information is collected in our systems.
This Privacy Policy ("Policy") explains what types of information we collect, how it is used, with whom it may be shared, and what measures we take to protect your information. Reading this Policy will give you full transparency into how your personal information is handled.
By using our platform, you are considered to have accepted the terms of this Policy. If you disagree with any term in this Policy, please refrain from using our services.
What Information We Collect
lol49 collects different types of information for different purposes. This information falls into two main categories — information you provide directly and information collected automatically.
2.1 Information You Provide
Information you voluntarily provide when using our services:
- Full name and date of birth
- Email address and mobile number
- Home address
- Payment information (bKash, Nagad, Rocket, Upay account numbers)
- Documents submitted for identity verification (national ID card or passport)
- Information provided when contacting our support team
2.2 Automatically Collected Information
Information collected automatically when you browse our website:
- IP address and device type
- Browser information and operating system
- Time of website access and activity information
- Information obtained from cookies and similar tracking technologies
- Your gaming activity and transaction history
- Time spent on the website and page navigation information
2.3 Information Received from Third Parties
For identity verification and fraud prevention, we may verify relevant information with trusted third-party service providers. However, we do not purchase your information from any third party without your consent.
Purpose of Information Use
lol49 uses your information only for legitimate purposes. The purpose of each use of collected information is clearly stated below:
3.1 Service Delivery and Operations
- To create and manage your account
- To process deposits and withdrawals
- To provide gaming services and bonus benefits
- To confirm transactions and maintain records
3.2 Safety and Security
- To verify identity and confirm age (for users aged 21 and above only)
- To prevent fraud, money laundering, and unauthorized activity
- To ensure account security
- To meet legal obligations
3.3 Customer Service
- To respond to your support requests
- To notify you of important platform updates
- To provide information on responsible gaming
3.4 Service Improvement
- To improve website performance and user experience
- To analyze data for the development of new features and services
- To customize content according to user preferences
Cookies and Tracking Technologies
lol49 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.
4.1 Types of Cookies We Use
- Essential Cookies: Required to maintain your login session and deliver core services.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to monitor website usage and improve performance.
- Security Cookies: Used to detect fraudulent activity.
4.2 Cookie Control
You can disable most cookies through your browser settings. Keep in mind that disabling essential cookies may affect some core functionality of the platform.
Information Sharing and Disclosure
lol49 does not sell your personal information to third parties. However, we may share your information in certain circumstances:
5.1 With Service Partners
Necessary information may be shared with trusted partners who assist with payment processing (bKash, Nagad, Rocket, Upay), identity verification, technology infrastructure, and customer service. All such partners operate under our guidelines and strict privacy standards.
5.2 For Legal Obligations
If providing information is legally required under a valid legal process, court order, or lawful request from a government authority, lol49 will fulfill that obligation.
5.3 For Safety and Security
Relevant information may be shared with the appropriate authorities to prevent and investigate fraud, money laundering, or other unlawful activity.
5.4 In the Event of a Business Transfer
If lol49 is involved in a merger, acquisition, or asset transfer, collected information may be transferred to the new entity. In such cases, we will notify users in advance to the extent possible.
Data Security Measures
lol49 has implemented industry-standard technical and organizational measures to keep your information secure.
6.1 Technical Security
- SSL encryption — all data transfers are encrypted
- Firewalls and intrusion detection systems
- Regular security audits and vulnerability assessments
- Database encryption and access controls
- Automated detection of suspicious activity
6.2 Organizational Security
- Only authorized personnel have access to personal information
- All staff operate under privacy training and confidentiality agreements
- A response plan is in place to act quickly in the event of a data breach
However, no method on the internet is 100% secure. While we strive for the highest level of protection, we cannot guarantee the complete security of any data transmission or storage.
Data Retention Period
lol49 retains your personal information only for as long as it is necessary or legally required.
- Active Accounts: All information is retained for as long as your account remains active.
- Closed Accounts: Even after an account is closed, certain information required for legal obligations and dispute resolution may be retained for a specified period.
- Transaction Records: Financial transaction information is retained for the period specified under applicable law.
- Support Communications: Customer service history is kept for a specified period to improve service quality.
Once the specified period has ended, we securely delete or anonymize the information.
Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access
You may request at any time to know what information we hold about you.
8.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
8.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
8.5 Right to Complain
If you believe we have violated this Policy, you may contact us directly. Our support team is available 24 hours a day, 7 days a week via live chat and email to assist you.
Protection of Minors
lol49 provides services only to users aged 21 and above. We do not knowingly collect personal information from any minor.
Age verification is mandatory during account registration. If we become aware that a minor has provided information, we will immediately delete that information and close the associated account.
If you believe a minor is using our platform, please contact us.
Third-Party Services
Our platform is connected to third-party service providers (such as payment gateways and game software developers). These third parties have their own privacy policies, and we are not responsible for their information processing practices.
Our payment service providers — bKash, Nagad, Rocket, and Upay — process transactions under their own privacy policies. During payment processing, the privacy policy of the relevant mobile banking service will also apply.
Policy Changes
lol49 may modify or update this Privacy Policy from time to time. When a significant change occurs, we will:
- Publish the new policy clearly on the website
- Update the "Last Updated" date at the top of the page
- Notify registered users by email where necessary
If you continue to use lol49 after the updated policy has been published, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our dedicated support team is ready to assist you in both Bengali and English.
- Live Chat: Available 24 hours a day, 7 days a week
- Email: [email protected]
Your privacy is our priority. Your trust in lol49 is our greatest responsibility, and we are always committed to upholding it.